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CUTOMER SERVICE

SHIPPING TERMS

Tello Jewellers provides free shipping to all our U.S / CAN shipping destinations.  In addition to free shipping, rest confident that all items are securely packaged and fully insured while in transit to your home or office.

For best delivery, we use FedEx 3-5 day shipping for all our items. Overnight shipping is available at and additional cost contingent upon the price of the item being delivered and insurance that is needed.  

To protect our customers Tello Jewellers:

  • Insures and registers all items for their full value.
  • Uses only FedEx services for the fastest and safest delivery of high value packages.
  • Requires that all deliveries must be made to a physical business or home address only.
  • Does not mail to PO Box addresses.
  • Requires adult signees for all packages.   

        * INTERNATIONAL SHIPPING AVAILABLE UPON REQUEST. 

 

OUR TERMS AND CONDITIONS

Packages shipped beyond the 14-Day policy, or packages that are improperly packaged or uninsured will not be accepted at Tello Jewellers. Returned merchandise must be undamaged and in resalable condition to be acceptable for an exchange. Items showing obvious signs of wear or alteration by another jeweller will not be considered. All diamond jewelry must also be accompanied by the original laboratory grading reports and certificates or a $100 charge will be applied. Custom Design orders are not returnable but can be exchanged or replaced with an in store credit.